What's Your Role?
Key individuals and departments within an organization will have different criteria and needs in the evaluation of how a software product will help them with their business requirements and challenges. Replacing a system with the purpose of having better "features and functions" is almost invariably a waste of time and money. As anyone who has gone through this process knows, a system upgrade is a major undertaking and it must be viewed on what it will do for the organization in terms of creating a competitive advantage, allowing greater employee efficiencies, and ultimately yielding a quicker return on invested capital.
Let's look at Reflex from the view of the different stakeholders: