Portal: Reflex's Customer Care Web Portal
We are currently field testing our new Reflex Web Portal and is on scheduled to be fully operational by mid Q2. The new portal will provide opportunity for better support services. Clients will be able to sign in and start a ‘Support Ticket’ themselves. This offering provides many benefits which includes the opportunity to track the status of your support issue. This will also allow our clients a means to directly access us and provide input for product enhancements.
The following screen shot shows a secure portal site allowing clients to submit and track support issues. Enhancements can also be submitted directly from the client side.
This screen capture shows the portal site from the Reflex Customer Service side with support issues being assigned, tracked, and communicated.
